18+ National Gambling Helpline 0808 8020 133 Help if gambling hurts
Before you open an account. Licence, regulator record, checks, limits, breaks and withdrawals. We looked for the same six answers at six Gambling Commission licence holders, on the register and on their own pages.
Updated Register read 8 November 2026
Hollywoodbets
Card 1 of 6 · account 53028
Read at: Gambling Commission register, account 53028 (8 November 2026)
Opening a casino account takes minutes; changing your mind afterwards can take far longer. Once you have handed over your name, address and card, the operator’s rules apply to you: how it confirms who you are, which limits it allows, how it handles a pause and what happens when you ask for your balance back. Almost all of that is written down before you register, but it is scattered over the terms, the help centre and the safer gambling page, often in several versions and rarely with a date.
Playvoralox pulls those answers into one place. For six operators licensed by the Gambling Commission we looked for the same six things, read each at source and noted when. Where a page would not open for us, we say so plainly instead of filling the gap with a guess. Terms are rewritten, and the version that binds you is the one shown on the day you register, so treat each answer as a head start, not the last word.
Under every question you will see how the six operators answer it. A plain answer means the register or a dated page of the operator’s gave a clear reply. An answer with a catch means a reply exists but arrives with something attached: a regulatory action, a page without a date or one we could only partly read, a missing detail, or a licence holder the brand’s pages leave unclear. No answer found means we could not read a reply at source on the day of our check; the point is unconfirmed, which is not evidence that the operator lacks it.
There is no total and no winner: a catch on withdrawals weighs more for one reader, a catch on limits for another. The list follows one fixed rule, clean record first — operators with no regulatory action on the register since 1 January 2024 come first, then those with action, each group A–Z. Commission paid to the site moves nobody up or down; see how Playvoralox is funded and how answers are checked.
Question 1 of 6
What to ask. The brand on the home page is often not the company behind the licence. Which company is it, what is its account number on the Gambling Commission register, does its licence cover online casino games (a Casino Remote licence), and do the operator’s own terms name that same company?
Why it matters. The Gambling Act 2005 requires a Commission licence from any company that takes online casino play from customers in Great Britain, whichever country it is registered in. The licence binds it to the rules on age checks, limits, self-exclusion and complaints, and advertising unlicensed gambling is an offence under section 330 of the Act.
Where to look. Search the public register by company name or by web address. The entry shows each licence’s status and start date and a separate list of domain names. If the address in your browser is missing from that list, stop: imitation casino sites exist, and the address bar is the first thing to check. Our guide to unlicensed casino sites goes further.
The six answers. All six held a Casino Remote licence when we read the register on 8 November 2026, and most are registered outside Great Britain, which is common in this market. Where a mark carries a catch, the licence is in order; the catch is on the operator’s side — a licensing section that would not load, a company named without its account number, terms last versioned in 2021, or an account held with one company while the games come from others.
How the six answer · Licence
Hollywoodbets Answer with a catch
Hollywoodbets International UK Limited (account 53028) holds a Casino Remote licence that dates from 16 January 2019.
Kwiff Plain answer
Eaton Gate Gaming Limited (account 44448) holds a Casino Remote licence that dates from 1 December 2016.
MrQ Plain answer
Tek Fox Ltd (account 60629) holds a Casino Remote licence that dates from 29 September 2023, and MrQ's terms name it as the licence holder.
PlayOJO Answer with a catch
Skill On Net Limited (account 39326) holds a Casino Remote licence that dates from 1 November 2014.
Betfair Casino Answer with a catch
Betfair's terms say UK customers open their account with TSE Malta LP, which holds a betting intermediary licence, while casino games come from PPB Entertainment Limited (account 39426) or Betfair Casino Limited (account 39435), depending on the game.
Videoslots Answer with a catch
Videoslots Limited (account 39380) holds a Casino Remote licence that dates from 1 November 2014, and its UK terms name the company with that reference number.
Question 2 of 6
What to ask. Since 1 January 2024, has the Commission fined this licence holder, accepted money from it in place of a fine, warned it formally or attached new conditions to its licence — and which rules were involved?
Why it matters. A licence shows that an operator may trade; its record shows how the regulator judged the way it trades. Action does not mean the casino has closed — an operator can keep trading under the same licence, sometimes with added conditions — but it marks where failings were found, and you are entitled to weigh that before money changes hands.
Where to look. Each register entry has its own page of regulatory action, and larger cases come with a public statement from the Commission. Read the date, the amount and the rules named, and check that the action concerns the exact company you would contract with: in groups running several brands, one statement can cover several licence holders.
The six answers. Four licence holders have no action listed from January 2024 to the day of our check. Two have action published in the closing months of 2025; their answers carry a catch and they sit in the second group of the list, with dates and amounts in each answer file.
How the six answer · Regulator record
Hollywoodbets Plain answer
The register lists no regulatory action against this company from January 2024 to the day of our check.
Kwiff Plain answer
No regulatory action against this company appears on the register from January 2024 to the day of our check.
MrQ Plain answer
The register shows no regulatory action against Tek Fox Ltd from January 2024 to the day of our check.
PlayOJO Plain answer
No regulatory action against Skill On Net Limited is listed from January 2024 to the day of our check.
Betfair Casino Answer with a catch
On 17 December 2025 the Commission published a regulatory settlement of £2,000,000 shared by four Betfair and Paddy Power licence holders, among them both companies behind the casino games, over customer-interaction failings.
Videoslots Answer with a catch
On 30 October 2025 the Commission issued a warning, added a condition to the licence and imposed a £650,000 financial penalty for failings between October 2023 and February 2024.
Question 3 of 6
What to ask. How does the operator confirm your age and identity, at which step, and which documents might it want — a passport or driving licence, a utility bill, a bank statement? Can more checks follow when deposits grow or a withdrawal is requested?
Why it matters. Your age and identity must be verified by a GB licence holder before any gambling starts, rather than at the first withdrawal. Writing on the Commission’s blog on 18 July 2024, its chief executive placed these checks ahead of the deposit and warned against using them to slow withdrawals. Affordability is a separate strand, covered in our guide to financial risk checks.
Where to look. The terms under verification or account opening, then the help centre. A useful page says what happens automatically at registration and what triggers a document request.
The six answers. All six describe how they confirm age and identity, most often with an electronic check first and documents only if it fails, and several mention affordability or source-of-funds questions too. A catch here means the description is there but the page shows no date, or the terms may be older than they appear.
How the six answer · Checks
Hollywoodbets Plain answer
Sign-up asks for your personal details and for deposit limits to be set; proof of identity and address can then be requested.
Kwiff Plain answer
Every account goes through an age check, and no withdrawal is released until identity and age are confirmed.
MrQ Plain answer
An electronic check runs at sign-up, and until the account is verified you can neither deposit nor play.
PlayOJO Answer with a catch
An automatic check comes first; if it fails, documents such as a passport, driving licence or utility bill are asked for, and affordability checks with documents are possible.
Betfair Casino Answer with a catch
In Great Britain play waits until your name, address and date of birth are confirmed, first electronically and then by documents if needed.
Videoslots Answer with a catch
An electronic check against public and independent records comes first, then documents if it fails.
Question 4 of 6
What to ask. Which limits does the account offer — deposit, loss, stake, session length — and over which periods? Does a lower limit apply at once, and does a higher one wait before it takes effect? Is there a reality check — a pop-up that interrupts play to show the time spent — and can you turn it on yourself?
Why it matters. A rule in force from 31 October 2025 means a new account holder meets a prompt to name a deposit ceiling before the first payment goes through. Online slots carry a legal stake cap: £5 a spin since 9 April 2025, and £2 for players aged 18 to 24 since 21 May 2025. The caps cover slots only, not roulette or blackjack, so the limits you choose still do most of the work.
Where to look. The safer gambling page and the account settings part of the help centre. Licence holders must give customers information about these tools, so if you find none, ask support in writing before you register.
The six answers. All six describe limits of some kind — on deposits, losses, wagers or session time — and several say that a cut applies at once while a rise has to wait. A catch here means an undated page, terms that may be out of date, or a reality check we could not confirm.
How the six answer · Limits
Hollywoodbets Plain answer
The help centre lists net deposit limits, reality checks from 10 to 360 minutes, session limits from 1 to 360 minutes, and turnover and loss limits for casino play.
Kwiff Plain answer
Deposit limits and net-deposit loss limits run over a day, a week or 30 days; a higher limit applies only after 24 hours and a confirmation.
MrQ Plain answer
Deposit and net deposit limits can be set per day, week or month; raising or removing one starts a 24-hour cooling-off and then needs confirming.
PlayOJO Answer with a catch
Deposit limits can be set per day, week or month, with a cut applying at once and a rise after 24 hours; time and loss limits are mentioned too.
Betfair Casino Answer with a catch
Deposit or net deposit limits work per day, week or month, and loss limits per day, week, month or year; lowering one applies at once, while raising a deposit limit waits 24 hours and a loss limit 7 days.
Videoslots Answer with a catch
The terms describe wager limits, loss limits and a session time limit in minutes; a cut applies at once, a rise or removal after 7 days.
Question 5 of 6
What to ask. What does a short pause look like — a day, a week, a few weeks — and which self-exclusion periods are offered for longer? Does an exclusion reach the operator’s sister brands, and do its pages point to GAMSTOP?
Why it matters. Every operator licensed for online gambling in Great Britain takes part in GAMSTOP, the free national scheme: a single sign-up locks you out of every one of them for half a year, a full year or five years. A break with one operator is narrower and closes that account, sometimes its sister sites too. The two do different jobs, and you can use both.
Where to look. The safer gambling page or the help centre. Note how a time-out starts and whether it can be cut short. If gambling has stopped feeling like fun, our page Help if gambling hurts lists free services.
The six answers. All six describe self-exclusion, with periods from six months up to no end date, and most also offer a shorter time-out. A catch here means help pages that disagree on the periods, time-out lengths we could not find, or GAMSTOP missing from the operator’s own words; the scheme still covers each of them exactly as it covers the rest.
How the six answer · Breaks
Hollywoodbets Plain answer
Three time-out lengths are offered: a day, a week or a month.
Kwiff Plain answer
A time-out lasts from 24 hours up to six weeks; self-exclusion runs from six months to five years, and a separate help article explains GAMSTOP.
MrQ Plain answer
A time-out can be 24 hours, 48 hours, a week or up to six weeks and cannot be ended early.
PlayOJO Answer with a catch
Self-exclusion runs from six months to five years and covers every account with the same licence holder.
Betfair Casino Answer with a catch
A time-out lasts 24 hours, 48 hours, 7 days or 30 days and cannot be lifted early; self-exclusion is 6 months, 1 year, 3 years or 5 years.
Videoslots Answer with a catch
An account lock of up to six weeks cannot be lifted by Videoslots itself; self-exclusion runs for 6 months, 1, 2, 3 or 5 years.
Question 6 of 6
What to ask. What is the minimum, is there a fee, which method does the money return to, and what can hold a request? Treat any timing the operator gives as its estimate only, since banks, payment methods and unfinished checks all change it. Ask too whether unused accounts are charged.
Why it matters. Delayed withdrawals are the most common subject of complaints to the Commission, around 2,000 a year according to the chief executive’s post of 18 July 2024. Since 31 October 2021 an operator may not let you cancel a withdrawal request, so the money cannot be drawn back into play while you wait. Since 14 April 2020 credit cards have been banned for gambling.
Where to look. The terms under payments or withdrawals, then the help centre. Look for the same-method rule and any mention of extra documents before payment. If a request is held and not put right, complain to the operator first; if eight weeks pass without a fix, escalate to the dispute resolution body (ADR) that its terms name, and let the Commission know.
The six answers. This is where plain answers are rarest. Most set out a minimum, or say there is none, and most send money back the way it came in; one gives a timing, which we report strictly as the operator’s own estimate. The catches vary: a minimum or fee we could not find or read, a monthly charge on an account dormant for over a year, a charge on deposits never played, or a blog as source. Our guide to the protection of player funds covers the balance held in your account.
How the six answer · Withdrawals
Hollywoodbets Answer with a catch
You request a withdrawal from the account area by choosing a method and an amount, and the money goes back the way it came in.
Kwiff Answer with a catch
The minimum is £10, money returns to the card or payment account you paid in with, and Kwiff states that every request is final.
MrQ Plain answer
You choose Withdraw from the account menu, enter an amount of at least £10 and confirm.
PlayOJO Answer with a catch
PlayOJO sets no minimum withdrawal, sends money back by the method you paid in with, and says a request cannot be cancelled.
Betfair Casino Answer with a catch
You withdraw from My Account by choosing a method, and Betfair's closed-loop rule sends money back the way it came in.
Videoslots Answer with a catch
The terms set a £20 minimum for every method, return money by the method you paid in with, and keep bank transfer free; other fees are shown before you confirm, and a charge of up to 3.95% can apply to deposits that were never played.
Advertising
Operators with no regulatory action on the register since 1 January 2024 are listed first, then operators with one; inside each group the order is alphabetical. It is not a ranking. For adults aged 18 and over. If you open an account after pressing “Visit site”, the operator may pay Playvoralox a commission; how we are funded.
Hollywoodbets
A sports-first brand whose casino section shares the hollywoodbets.co.uk site.
Kwiff
Sports betting and casino games on one account.
MrQ
Casino games, slots and bingo, with no sports betting.
PlayOJO
Casino games, slots, live dealer tables and bingo. Since 1 October 2026 the licence holder's register entry also shows a virtual-event betting activity.
Betfair Casino
Betting exchange, sportsbook and casino under one brand; part of the Flutter group.
Videoslots
An online casino with a large slot library.
Each answer is tied to a date. We read the register entry of every licence holder on 8 November 2026, together with the operator pages listed under each answer, and show each source’s own date wherever the operator prints one. Licences begin and end, new action is published, and help pages get rewritten without notice.
We reread the register for all six licence holders at least once a month and before any change to the list; operator pages are reread when a reader reports a change or a page we rely on moves. A changed mark gets a new date. If an answer no longer matches what an operator says, send us a message with the page address, and we check it at source before changing anything.
The six questions help you decide where an account would sit; they are not a reason to open one. Spending beyond what you planned, chasing losses or keeping your play secret are signals to use the limits and breaks above, and GAMSTOP can close every GB-licensed online casino to you in one step. Calls to the National Gambling Helpline (0808 8020 133) cost nothing at any hour, and Help if gambling hurts lists further services. Playvoralox is meant only for adults aged 18 and over.
No. Operators with no regulatory action on the register since 1 January 2024 come first, then those with action, each group A–Z. The marks describe what we could read at source, not how good a casino is, and there is no overall score.
It is the mark for a question we could not answer at source on the day of our check: a page would not open, showed a version for another country, or did not cover the point. That does not show the tool is missing; every GB licence holder must still meet the Commission’s requirements, so ask the operator directly.
That decision is yours. Action means the Commission found failings and the licence holder paid a penalty, made a payment in lieu, received a warning or had conditions added; the licence can stay active afterwards. We give the date, the type and the amount so you can weigh it.
No. Playvoralox is paid a commission if someone signs up via a link labelled Advertising, yet the same order rule and the same marks apply to all six. The funding section of Who we are explains how this works.
Search the Gambling Commission’s public register by company name or web address. Confirm that the licence covers remote casino games, that its status is active and that the address in your browser appears among the domain names on the same entry.
Start with the operator’s complaints process and keep copies of what you send. If it drags on beyond eight weeks, ask the ADR service identified in the operator’s terms to review it, and report the matter to the Gambling Commission as well.
Cookies and similar storage
One small record is kept in your browser without asking: the choice you make in this panel. Two optional tools need your agreement first. Google Analytics 4 would tally how many people visit and which pages they open, without singling anyone out, and Google Ads would tell us whether people arrive from our own adverts. The Google tag loads them only after a yes. You can change this whenever you like through “Cookie preferences” at the bottom of every page. How cookies are used here